Mercury and its affiliated companies appreciate the trust you place in us when you ask us to help protect you and your assets. You trust us with your private, personal information when you purchase insurance from us, or if you provide us with information in connection with a claim, and we are committed to protecting this information. Mercury does not sell information about you to others.
We treat your information with respect and concern for your privacy. We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted or required by law.
For example, we may share any or all of your information with our affiliated companies. We may also disclose any or all information we have collected about you to companies that perform services on our behalf.
When we make this type of disclosure it is done to service your Mercury account or policy, or to inform you about Mercury products and services. Before disclosing your information, we require these companies to agree to keep it confidential and use it only for the transaction we request.
Mercury collects personal information (for example, name, address, E-mail address, telephone number or Social Security number) on our web site and mobile applications only when you voluntarily provide it to us; our mobile applications, however, may transmit device location information to us. We do not collect any personally identifiable information about your online activities across other sites or online services. Only your Internet domain is recognized when you visit our website; your individual E-mail address is not. We may collect information about how our websites and mobile applications are used so that we may correct errors and improve our customers’ experience.
If you provide us with your E-mail address, Mercury may use it to occasionally notify you of new services, special offers, or to confirm transactions. If you do not wish to be contacted by E-mail you may click on the "unsubscribe" link at the bottom of any Mercury E-mail you receive and you will no longer receive non-policy related communications from us via E-mail.
The companies of Mercury Insurance Group may work with several third-party vendors, including, but not necessarily limited to Yahoo!/Bing, Google, Google Campaign Manager, Facebook, YouTube, Roku, Amazon, Adobe Advertising Cloud, Adobe Audience Manager, Podsights and others, to research usage and activities on our website and mobile applications. These third-party vendors use Web beacons and cookies to conduct this research. The information collected through these Web beacons and cookies is used to find out more about our Web site and mobile application usage patterns, for more accurate reporting, and to improve the effectiveness of our marketing. These vendors may collect information about the online activity of visitors to our website and mobile applications for the purpose of customizing ads to your interests (sometimes referred to as "interest-based" advertising). No personally identifiable information is collected. Information recorded through the use of these Web beacons and cookies is aggregated and then shared with us. No personally identifiable information about you is shared by these third-party vendors with the Mercury family of companies.
To opt out of Mercury’s interest-based advertising, visit this link.
To opt out of interest-based advertising, please visit the following websites:
Digital Advertising Alliance
WebChoices: Digital Advertising Alliance's Consumer Choice Tool for Web US
Networking Advertising Initiative
NAI Consumer Opt-Out
Adobe Experience Cloud
Adobe Customer Privacy Center
Podsights Opt Out
We may collect personal information about you from:
If you enroll in MercuryGO, our usage-based insurance program, we may collect information on how and where you drive. We use this information to verify your eligibility for certain discounts. This program is voluntary and may not be available in all states. Visit our MercuryGO page for more information.
Mercury does not sell information about you to others. If you only browse our website and do not supply any information, you will not receive unsolicited E-mail, telephone calls, or other marketing materials from Mercury as a result of your visit.
When you make changes to your account or request more information about our products we may forward information you supply to us to your Mercury Independent Insurance Agent. We do this so they can service your account or contact you with additional information about our products.
Mercury uses secure technology, which encrypts information as it crosses the Internet. You can tell if you are visiting a secure area by looking at the padlock symbol on your browser screen. If it is "locked," you have a secure session.
Mercury has security measures in place to protect the loss, misuse, and alteration of your personal information. Our servers are located in the United States of America and are designed to prevent unauthorized access.
MercuryInsurance.com contains links to other websites. These other websites are not under Mercury's direct control, and they may collect information about you that Mercury does not. We are not responsible for the privacy practices or the content of linked websites.
We limit employee access to customer information to those employees with a legitimate business reason for such access. We maintain physical, electronic and procedural safeguards to protect your personal information from being accessed by unauthorized persons. We also conduct risk assessments, risk management and control, and oversight of our service providers to assure the effectiveness of these safeguards.
Mercury obtains medical information only in connection with specific products or claims. We will not use or share personally identifiable medical information for any purpose other than the underwriting or administration of your policy, claim or account, or as otherwise disclosed to you when the information is collected.
Under the California Consumer Privacy Act (“CCPA”), California residents have the right to request that we disclose:
Much of this information is provided in this Privacy Statement. You also have the right to request that we delete any of your personal information that we collected from you. You may submit a request online, or by calling (877) 671-7879. Please be aware, however, that the CCPA does not apply to most of the information that we collect and share in the normal course of our insurance business, such as information collected when you request a quote, purchase a policy, or when we are investigating and paying claims. The CCPA also does not apply to information you may have provided in connection with an employment or agency relationship with our company. So we will be unable to delete such information, and other legal obligations require us to retain it.
We cannot provide any information unless we are able to verify the identity of the person making a request. You may use an authorized agent to submit a CCPA request on your behalf, in which case we will require proof that the agent has been authorized.
You have the right to be free from discriminatory treatment for exercising your privacy rights under the CCPA. Mercury does not and will not sell your personal information to others.
If you have a CCPA-related complaint, or if you wish to provide notice of an alleged violation in accordance with California Civil Code section 1798.150(b), it must be sent in writing to CCPA@mercuryinsurance.com, or P.O. Box 1150, Brea, CA 92822.
The effective date of this Statement was July 1, 2004, and was most recently updated as of September 1, 2020. Please be aware that we may periodically update or revise this Statement, and any changes are effective as of the date posted. Please check our Consumer Privacy Statement frequently for changes.